Account Supervisor - Irvine

Company Name:

inVentiv Communications

Ignite Health, an inVentiv Health Company, is a full-service healthcare marketing agency that uses innovative thinking and a technology-centric approach to educate, inspire, and empower chronically-ill patients and their caregivers. Our primary services include: Print advertising and direct mail, Print collateral and sales support materials, Web site design and programming, Interactive content development, E-mail marketing services, Search engine marketing and optimization. Due to continued growth, Ignite is seeking an Account Supervisor to work on some of their largest accounts. The Account Supervisor will be responsible for leading the team, counsel high to mid-level clients, and engage extensively, without supervision, with clients.
** Must have pharmaceutical experience! **
Duties/Responsibilities:

Strategic and tactical consultation with client
Ideating, facilitating and presenting high-quality deliverables with ROI
Establishes basis and manages account finances
Ignite team communication and management (macro)
Management and development of direct reports
Brand Expert:



Understands the brand position with regard to disease state, customers, treatment and communications channels
Understands brand barriers, strategic vision, and implementation in collaboration with account leadership (VP, Strategy and Creative Lead)

Client Counselor:

Listens for client challenges, establishes context and leverages Brand Driving and/or Work Driving resources to resolve
Sets clear team priorities; communicates brand objectives and strategies; anticipates and adjusts for problems and roadblocks; defines success in terms of the whole team
Actively participates in strategic and creative client presentations, presenting and defending Company's point of view
Challenges strategies and directions not aligned with the brand positioning
Gathers and contributes appropriate insights, facts, and data to foster the planning and creative processes for the client and Ignite team
Attends all appropriate client meetings, market research, conventions; and documents all key learning

Leads brand and project Scope development and execution:

Utilizes Ignite resources to develop annual communication plan and implements effectively and efficiently
Leads estimating, revenue reporting and productivity compliance; assists in preparing regular forecasts and retainer reconciliation 
Manages client demands vs agreed budget
Establishes schedules for internal and external stakeholders

Team Leader:

Ensures effective communication among departments and with all client contacts in order to resolve conflict, celebrate success, and achieve strong team and client relationships
Ensures Ignite processes and documentation completion; keeps management apprised of critical client concerns and opportunities

Client and Ignite Team Development:

Provides training support to new client managers who are acclimating to the brand, technology and/or Ignite
Provides management direction and developmental support to direct reports in preparation for future positions; provides challenging and stretching assignments; pushes tasks down to empower others; shares ownership and visibility
Facilitates Ignite performance evaluation and talent management; holds frequent development discussions, and addresses areas requiring improvement


Requirements:

BS/BA required
4+ years agency experience required
Deep understanding of digital, social media and other interactive offerings on a variety of platforms

www.ignitehealth.com
If you or someone you know has interest, please contact: mtrail@inventivcommunications.com